Trader Affiliates

Help Centre

Help Centre Transaction problem Trading Issues Why is my order being stopped out before the candlestick indicates the price has reached the stopped out price?

Transaction problem

Why is my order being stopped out before the candlestick indicates the price has reached the stopped out price?

Short-Selling Stop Loss Pending Order” may occur in this situation, because of the spread factor of short stop loss. A short stop loss order is a buy (long) action at a pre-set price higher than the current price. The short stop order is filled when the price of the bar reaches the preset price, minus the corresponding spread. Example: If an investor is selling 1 lot of XAUUSD and the stop loss is set at $1800.00 and the spread is 20 pips. Taking into account the spread factor, the stop-loss order will only be filled when the price of the candlestick is at $1800.00 and the actual buying (long position) price is $1799.80 + 0.20 = $1800.00.

Still need help? Chat with us

The customer service team provides professional support in up to 11 languages around the clock, barrier-free communication, and timely and efficient solutions to your problems.

7×24 H

Risk warning: Trading CFDs carries a high risk to your capital, and you should only trade with money you can afford to lose. Trading CFDs may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary. Please read and ensure you fully understand our Risk Disclosure.

TOP1 GROUP LIMITED does not provide any suggestions, recommendations or opinions on buying, holding or selling our trading products.
All the products we provide are over the counter derivatives based on global assets. All services provided by TOP1 GROUP LIMITED are only based on the execution of trading instructions.
TOP1 GROUP LIMITED does not issue, buy or sell cryptocurrency and we are not a cryptocurrency exchange platform.

TOP1 GROUP LIMITED is registered in the SAMOA, with the registered address: VISTRA CORPORATE SERVICES CENTRE, GROUND FLOOR NPF BUILDING, BEACH ROAD, APIA, SAMOA,Registration number: 83933.
Operational address:OFFICE 1, 12/F. , PROSPERITY CENTRE, 982 CANTON ROAD, MONGKOK, KOWLOON, HONGKONG.

The information on this website is not aimed at residents of the United States, Singapore, Hong Kong, Belgium, Iran, and North Korea; the information on this website is not suitable for use by anyone in any country or jurisdiction that violates local laws or regulations due to its publication or use.

Disclaimer: The information on this site may inform you of certain investment-related products and services offered by Top 1 Group Limited or any of its affiliates (together, "Top1"). No information published on the site constitutes a solicitation, offer or recommendation to enter into any transaction. The products, services, information and/or materials referenced within these web pages may not be available for all individuals or residents of certain jurisdictions . Please make sure you are not restricted by the laws of your jurisdiction to access the products, services, information and/or materials referenced within these web pages before accessing any of them.

Copyright © 2023 TOPONE Markets