Help Centre

The candlestick indicates the price has reached the “Take Profit Price”, why is there no Take Profit order filled?

This may happen when you place a “Short-Selling Take Profit Pending Order” . Short Stop needs to take into account the effect of spreads. A short-selling take profit order is a buy (long) action that is preset at a price lower than the current price. The actual take-profit price triggered requires the market price (minus the spread). If the market price only reaches the set take profit price but there is not enough room for the spread, the take profit order will not be triggered and cannot be filled. Example: If an investor is selling 1 lot of XAUUSD and the take profit price is set at $1800.00 with a spread of 20 pips, the take profit order will not be triggered when the bar price is at $1800.00 and will only be filled if the price continues to fall to $1799.80 ($1800.00-0.20=$1799.80).

Still need help? Chat with us

The customer service team provides professional support in up to 11 languages around the clock, barrier-free communication, and timely and efficient solutions to your problems.

7×24 H

Risk Warning: Trading Forex and CFDs carries a high level of risk to your capital and you should only trade with money you can afford to lose. Trading Forex and CFDs may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary. Please read and ensure you fully understand our Risk Disclosure.

TOP1 GROUP LIMITED does not provide any suggestions, recommendations or opinions on buying, holding or selling our trading products.
All the products we provide are over the counter derivatives based on global assets. All services provided by TOP1 GROUP LIMITED are only based on the execution of trading instructions.
TOP1 GROUP LIMITED does not issue, buy or sell cryptocurrency and we are not a cryptocurrency exchange platform.

TOP1 GROUP LIMITED is registered in the SAMOA, with the registered address: VISTRA CORPORATE SERVICES CENTRE, GROUND FLOOR NPF BUILDING, BEACH ROAD, APIA, SAMOA,Registration number: 83933.
Operational address:OFFICE 1, 12/F. , PROSPERITY CENTRE, 982 CANTON ROAD, MONGKOK, KOWLOON, HONGKONG.

The information on this website is not aimed at residents of the United States, Singapore, Hong Kong, Belgium, Iran, and North Korea; the information on this website is not suitable for use by anyone in any country or jurisdiction that violates local laws or regulations due to its publication or use.

Disclaimer: The information on this site may inform you of certain investment-related products and services offered by Top 1 Group Limited or any of its affiliates (together, "Top1"). No information published on the site constitutes a solicitation, offer or recommendation to enter into any transaction. The products, services, information and/or materials referenced within these web pages may not be available for all individuals or residents of certain jurisdictions . Please make sure you are not restricted by the laws of your jurisdiction to access the products, services, information and/or materials referenced within these web pages before accessing any of them.

Copyright © 2023 TOP1 Markets